OUTSOURCED MEDICAL BILLING

Medical Billing

Medical billing is the process of submitting and following up invoices with patients, insurers and embassies in order to receive payment for treatment and medical services.

As in most businesses, cash flow is king for your private practice. Sending invoices on time and at regular intervals is important to ensure you are reimbursed appropriately, have appropriate cash flow and can balance the books.

eThekwini Medical Management Services has the expertise and experience in medical billing and medical legal from invoicing through to payment, processing thousands of transactions using appropriate technology. The eThekwini Clinical Debt Collection service is also included within Medical Billing.

Our customers are confident their fees are collected regularly and efficiently by specialist staff, and patients have an easy and seamless experience.

Why outsource your Medical Billing?

Outsourcing your medical billing can help your business become more efficient, more profitable and frees up your secretary to concentrate on the clinical aspects of running your practice.

A team of experienced experts take care of the whole process, all to the standards set by your practice and to your fee schedule. Invoices are managed quickly and routinely and patients are usually given complete flexibility with payment options – online or over the phone, 24 hours a day.

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You get much-needed relief from the day to day stress of this integral part of your business and your invoicing processes run as a well-oiled machine.

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Our Process

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We map your fee schedule on a per code and per insurer basis, ensuring complete accuracy

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We use software to electronically produce invoices that directly integrates with insurance companies

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We have established, long-standing personal relationships with all the major insurers to ease the payment process

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We have unrivaled experience with the rapidly changing private healthcare environment and understand how to navigate payment protocols for insurance companies and embassies

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Our medical billings team operate as an extension of your practice, allowing your busy secretary to focus on patient care and giving you complete peace of mind

Practices

Years Experience

Hours a day

eThekwini Medical Management Services has 20 years of expertise and experience in medical billing and collections in the private healthcare sector, from invoicing through to payment, making us the perfect billing partner for your practice.

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Your billing is managed efficiently and effectively by our team of specialists to ensure your fees are collected promptly and in line with your fee schedule

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Our invoicing routinely occurs every 5 working days, ensuring prompt turnaround time and we charge only on invoices collected and not invoices raised.

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Our consumer-friendly billing and payment processes allow you, patients to pay, in a way that is easy and convenient for them – over the phone or online, 24 hours a day.

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COMPLETE PRIVATE PRACTICE INTEGRATION

eThekwini Medical Management Services is the exclusive medical billing and collections partner.

We utilise software in our everyday working, reducing duplication, promoting paperless working and creating a more efficient and transparent billing process.

Through our secure integration, we invoice directly from your system. With full visibility of your clinic and theatre lists, we can invoice as soon as is appropriate, without you needing to post or email over appointment details.

You and your secretary have full oversight of billing progress where you need it and all information is updated in real time.

REFERRING YOUR OUTSTANDING DEBT

eThekwini Clinical Debt Collection is business that provides a specialist collection service for outstanding debts of greater than 90 days.

We offer this service exclusively to Private Hospitals, Consultants, Physiotherapists, Nurses, dieticians – and any healthcare professional working within the private sector etc…

eThekwini Clinical Debt Collection never “buy” the debts, and all money collected is passed directly to the healthcare professional or organisation.

SIMPLE PROCESS

Simply call us and agree to the billing terms, and it is as simple as clicking a button.

You can automatically refer outstanding debts to us when they reach a certain date. You are fully in control of the debts that you pass over and can choose to automatically send all your patients at 90-360 days.

Alternatively, pick and choose which patient to refer.

YOUR PATIENT IS IN SAFE HANDS

Within private healthcare there can be challenges surrounding getting paid, whether by individual patients or medical insurers.

eThekwini Medical Management Services has formal structures and procedures in place to provide a robust and highly-efficient service to manage unpaid invoices; we have a collection success rate of over 80%.

eThekwini Clinical Debt Collection work fully within the legal guidelines.

In addition we carry an ethos and determination to treat your patients with the respect they deserve, without compromising on the collection of bills . We will seek to collect your outstanding payments, in a fair, professional and appropriate manner.

ACHIEVING RESULTS

At eThekwini Clinical Debt Collection we pride ourselves in achieving results and also in the manner that we go about it.

Through mediation, dispute resolution, agreement of payment terms, or as a last resort through the legal system – we will use every effort to ensure that your fees are collected. Within our standard practice we have less than 1% write off.

We have a specialist team to chase payments to ensure optimum payment times, resolving any issues and keeping credit control to its most efficient
We carry an ethos and determination to treat your patients with the respect they deserve, without compromising on the collection of bills
We charge only on money reconciled and collected, ensuring you only pay for the success of our service